Terms and Conditions

Connected Kids Club

We provide a 14-day free trial for our Connected Kids Meditation Club, which includes audio and podcast subscriptions. Following the free trial, you will be billed monthly, and you have the flexibility to cancel your subscription at any time. Please note that refunds are not available for payments made after the conclusion of the free trial. Only one free trial per individual is permitted.

Subscriptions to courses

If a course is provided on a subscription basis, access to the modules relies on ongoing receipt of subscription payments. If payments fail or are halted, access to the course will cease immediately. Only one free trial per individual is permitted. Refunds are not available for payments made after the free trial period has ended.

Course payment plans

If a course is provided under a payment plan (directly from Connected Kids ltd) for a specific duration, access to the course modules is contingent upon completing the scheduled payments. If payments are unsuccessful or discontinued, access to the course will be promptly terminated. Refunds are not available for payments made after the conclusion of the free trial.

Special offers/bonuses

Occasionally, we provide discounts, bonuses, and special offers, with promotion deadlines specified in UK timezone. If a bonus is associated with a free trial subscription, it will be applied after the trial period ends and the first payment is processed. Should the user cancel the subscription before this, the bonus will not be applied. Please note that we do not offer cash substitutes for bonuses.

Workshops – face to face training – booking terms

Our Connected Kids Trainers, trained by Connected Kids Ltd but operating independently, offer in-person training sessions on various dates. Please consult each trainer directly for their respective customer terms.

By clicking on ‘connect with [trainer’s name],’ you’ll directly email one of these independent Connected Kids Trainers.

Please note that Connected Kids Ltd bears no responsibility for the training or content provided by other Connected Kids Trainers within the Connected Kids Programme. Refer to each trainer’s terms and conditions for your course bookings.

Online course –  booking and certification terms

The foundation and professional self-paced online training module courses are *exclusively purchased directly through Connected Kids Ltd.

For professional members in training, a 12-month window from module activation is provided to schedule an online class for certification. Should this timeframe be nearing expiration, scheduling a one-on-one session with the CEO of Connected Kids is necessary to extend the allotted time. One extension through a personal session is permitted. If the timeframe lapses, and no more than 1 year has elapsed since the expiry date, a refresher session must be scheduled. Failure to arrange a refresher before its expiration necessitates repurchasing the course.

If a professional member has completed the online classrooms but hasn’t submitted their assessment within 12 months of the final online session, booking a one-on-one session within 3 months of the expiry date is mandatory. Failing to do so allows another 3 months to schedule the refresher. Should the refresher option expire, extending submission time isn’t possible, requiring a course repurchase.

Accredited certification from Connected Kids ltd for the online professional course is exclusively granted to members who fulfill all modules (foundation and professional), attend three live online classes, and pass the course assessment.

*With special permission, our independent trainers may offer the foundation course as online sessions.  They may also receive permission to deliver the professional training online using modules supplied by Connected Kids ltd.

Following any advice from courses/books

Connected Kids Trainers do not hold medical qualifications. When undertaking the Connected Kids course or reading the Calm Kids/Connected Kids books, it’s essential to refrain from discontinuing any children’s medication without consulting a qualified medical professional. Additionally, our suggestions should not be substituted for professional medical advice.

Tutor register

Only our certified tutors can enroll in this register. Registration fees are non-refundable. Tutors will retain a lifetime presence on the register, contingent upon the accuracy of their details and adherence to training guidelines. These tutors operate independently from Connected Kids Ltd and are accountable for their own professional indemnity insurance, terms, and customer service.

Masterclass training

Open to Connected Kids students and tutors only.  No refunds are offered on this purchase.

Contacting Connected Kids Tutors

Upon becoming a Connected Kids tutor, we see sight of a disclosure/police check to verify the absence of criminal convictions. Our responsibility for their status ceases once registered on our website. Should you have any concerns, feel free to request this information directly from the Connected Kids tutor you wish to contact.

Gift Cards

  1. This gift card is not exchangeable for cash or replaced if lost or stolen. The gift card is redeemable for products/services in the online store at  www.connected-kids.com (Connected Kids Ltd). Valid for 12 months from the date of purchase.
  2. Use of this gift card constitutes acceptance of these terms:

 

Connected kids ltd Complaints Procedure

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