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Terms and Conditions
Online (on demand – modules) Courses 
When purchasing the foundation or professional online (on-demand, modules) course, you have 14 days from the date of purchase to change your mind we will give you a full refund. You must confirm this cancellation in writing by *email.
Online live Courses
Live, online courses are offered by our Connected Kids Trainers – who work independently of Connected Kids ltd.
When you click on ‘connect with (name of trainer)’ you will be sending an email directly to one of the independent Connected Kids Trainers.
Connected Kids ltd takes no responsibility for the supply or content of the live, online courses offered by other Connected Kids Trainers of the Connected Kids Programme. Please refer to each trainer’s terms and conditions on their website regarding your course booking.
Workshops – face to face training – booking terms
In-person training dates are offered by our Connected Kids Trainers – who work independently of Connected Kids ltd. Please refer to each individual trainer with respect to their terms for booking.
When you click on ‘connect with (name of trainer)’ you will be sending an email directly to one of the independent Connected Kids Trainers.
Connected Kids ltd takes no responsibility for the supply or content of the courses offered by other Connected Kids Trainers of the Connected Kids Programme. Please refer to each trainer’s terms and conditions regarding your course booking.
Connected Kids Club
We offer a 14 to 30 day free trial on our connected kids club – audio and podcast subcription. You will be charged monthly/annually after the free trial and you can cancel the subscription at anytime. No refunds are offered on payments made after the free trial.
Payment plans
Please note that if you do start a payment plan with Connected Kids ltd, you must make all payments to retain access to the online course modules. Once all payments are received, you will have lifetime access to the modules (as per the agreed payment schedule). If there are difficulties with this, we do offer a limited period of suspension of payment collection within the payment plan. When the payment plan is paused, access to the course is also paused until the payment plan restarts. However if, when the payment plan restarts, the next payment due isn’t received, then access to any of the course materials will be removed.
On receipt of the next due/overdue payment of the payment plan, access to the course will be reinstated. If the payment plan restarts after a payment break and we cannot collect the payment/payment request is rejected, you will forfeit your access to the online course.
No refunds are offered on the payment plan.
Following any advice from courses/books
Connected Kids Trainers are not medical practitioners. If completing the Connected Kids course/reading the Calm Kids/Connected Kids books please ensure that you do not take your children off any medication without professional medical advice. Nor use our suggestions as an alternative to professional medical advice.
Tutor register
Only our qualified tutors (or in-training students) can join this register. Fees are non-refundable. You will have lifetime presence on the register provided your details are accurate and within the guidelines of your training.
Masterclass training
Open to Connected Kids students and tutors only. No refunds are offered on this purchase.
Contacting Connected Kids Tutors
At the time of becoming a Connected Kids tutor, we will check via disclosure/police check to ensure the tutor has no criminal convictions. We take no responsibility for their status beyond the date of registration on our website. Ask the Connected Kids tutor to supply you with this information if you have any concerns.
*(if we don’t receive it, just ensure you have a printscreen/copy of sending the email to us).
Is this applicable to people in the US?
HI Jillene – yes we have many students in the US who take our course.